Matrix Global promises to provide you with a best-in-class shopping experience at every step of the way and we have a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. We take pride in delivering on time, every time. We assure you that all due precautions are taken so that your package reaches you intact!

 Some of the most valid exceptions in Delivery may be as follows

• Due to bad weather
• Flight delays
• Political disruptions  
• Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.

Free Shipping

Matrix Global offers absolutely free shipping on all the products. Each order may be shipped only to a single destination address specified at the time of payment for that order.

Delivery OR Shipping Time as our Products:-

We make every possibility to ship your products to your doorstep as early as possible. 

Furniture Items

Some furniture category items in our catalogue are made especially on your request and delivery would take longer than usual. Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. Also, delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.

Tracking Your order

SMS & E-mail are sent to you immediately containing the tracking number and name of the logistic companies. Visit the website of the logistics provider and enter the tracking number for your shipment details.

Note:

• Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please email us at ps@matrixglobalmarket.com
• Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.